 About UsAbout Our CompanyLouisiana Gifts is a Louisiana owned company in Baton Rouge, LA that has been in business in excess of 5 years. Our mission is to provide first class customer service because we want you to be satisfied and tell all of your friends about us. We offer everything from Louisiana spices, coffee, corporate gifts, to the best home Louisiana food in the world. This company was started and continues to be run by Louisiana "Cajun” folks. We enjoy receiving emails from all over the country, even just to talk about everything from Mardi Gras to Crawfish Boils. Thank you for visiting our site and we hope to make it a rewarding and pleasurable visit. Customer Comments"I wanted to thank you all for the excellent product that arrived today. The packaging was first rate.....and the turkey was still frozen hard as a rock. I can't wait to cook it up for Thanksgiving! I will definately order from you again and will recommend the same to all of my friends." -Wayne J., Willmar, MN "The TurDuckHen was a great HIT!!!! You and your staff did a terrific job. Thanks for making our Thanksgiving a wonderful day. Best wishes for the new year." -Howard W., Morgan Hill, CA "Thanks for all your help and your excellent service. Much appreciated. The turducken arrived yesterday and is now defrosting for Christmas dinner. Thanks so much for your good service! I am really impressed. I'll order again from your company and I'll tell my pals about you." -James G., Anchorage, AK "Thank you so much for your excellent communication. I had your boneless chicken on Thanksgiving, as my friends are from LA, and I hope to share it with my family sometime soon." -Amy W., Portland, OR "Wow. Thanks for your wonderful service. I truly appreciate your extra efforts. It really means a lot to know that true customer service does still exist." -Jamie B., Austin, TX "It’s refreshing and reassuring to find that good customer service still exists as something real and that there are reputable businesses who still understand what it means. I appreciate your quick action in correcting this problem and wish that all the vendors I deal with were as honest and responsive. I want you to know that I will give you as much return business as possible and will put your name out there on Santa’s Good List. You are definitely to be commended for your truly “First Class Customer Service.” By the way, I’m a full-blooded Cajun from Houma, and I’m happy that my homeland still has people with values." -Kathleen S., Martinsville, VA "I just wanted to let you know that we had the turducken last night and really enjoyed it. I also wanted to thank you for the great customer service and I will certainly recommend your site to others!" -Tina S., Atlanta, GA Return and Exchange PolicyOur mission is to offer first class customer service on all transactions. Due to the nature of the products we ship, All Sales are final. (NO Returns or Exchanges). If we have made an error, just send us an e-mail with your order number and the reason for the return request (item was damaged, etc.) and we'll get back to you ASAP. Checking the Status of Your OrderNeed to know the status of your order? Please e-mail us with your order number and let us know that you are checking on the status of your order. If you do need to make a change to your order, please let us know as soon as possible by email and phone at 1-800-248-1987 so that we can make the changes before shipping your items! Safe Shopping Guarantee and Your PrivacyNervous about shopping online? Shopping at Louisiana Gifts is safe - we guarantee that every transaction you make here will be safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. We do not sell, trade, or rent your Personally Identifiable Information to others without your consent. Ever. Learn more about how Louisiana Gifts protects your privacy. Shipping and DeliveryShipping is free (Continental US only) unless otherwise noted on product pages. We ship all orders by UPS ground with the exception of perishable items. We only ship within the US. We do not ship to PO boxes. It must be a street address. We do not ship to international or APO addresses at this time. All orders ship directly from the manufacturer or distributor. Certain rural locations will incur an additional cost on shipping perishables. If this is the case, we will contact you before shipping. A Note About Perishable ItemsOn all perishable orders, there will be two separate charges on your credit card. One charge will be by Chris's Specialty Meats for the perishable foods, and one charge will be by Louisiana Gifts, for the packaging, handling, and perishable shipping. Please note we cannot ship on Friday for delivery on Monday. Your order will ship from us frozen. Slight thawing is normal and should be expected during shipping. It is safe to refreeze when you receive your order. Please note that neither the shipping company nor Louisiana Gifts, Ltd. can accept responsibility for delays due to weather. Also the choice to leave the package at your door is at the driver's discretion. Please leave a note stating this is a perishable product and needs to be left. Contact UsCouldn't find the information you needed? Please call us at 1-800-248-1987 or send us an e-mail and we will contact you ASAP, usually within a few hours. Internet Retail Connection 1-800-248-1987 |